A flexible platform

Kvara

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A flexible setup — built on a platform designed to grow with you

Most organizations start with a needs-based setup of Kvara. We take the time to understand your situation, your goals, and how you want to work — and then propose a setup that delivers impact from day one and evolves alongside your business. Our teams stay with you over time, supporting continuous improvement and development.

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CX Journeys

Lifecycle

A complete view of the customer journey over time and beyond

Lifecycle gives you a clear and connected view of the entire customer relationship, from onboarding to renewal and exit. It helps you understand how different parts of the journey influence each other, where friction builds up over time and what truly drives loyalty, risk and churn.

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You follow multiple key interactions within the same journey, such as onboarding, support, incidents, billing, renewal and exit. All data is brought together in a shared view, making it easier to see patterns, identify critical transitions and prioritize improvements that have a real impact on the relationship over time.

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Growth

The experiences that drive growth and strengthen the customer relationship

Growth helps you understand which experiences drive revenue, expansion and long-term customer value. It provides a clearer view of where momentum is lost, what strengthens the relationship and which parts of the journey influence the customer’s willingness to grow with you.

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You follow commercial interactions using the same structured methodology as in other journeys and connect experience data to decisions, behaviors and business outcomes. This makes it easier to understand what drives relevance, conversion and sustainable growth across your customer base.

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Trust

Trust in the most sensitive and business-critical parts of the relationship

Trust helps you protect the relationship where it matters most: billing, payments and financial communication. It highlights where confusion, irritation and unnecessary support arise and how this type of friction impacts the relationship over time.

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You track the experience around billing and payments, along with the support that follows from financial questions. This gives you a clear understanding of whether issues stem from the invoice itself, the communication or the surrounding process, and helps reduce friction that can otherwise impact both trust and retention.

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Recovery

Learning from churn and building a foundation to reduce future loss

Recovery helps you understand why customers leave and where the relationship could have been saved. It provides a strategic foundation for analyzing churn in context, rather than focusing only on the final interaction or stated reason for leaving.

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You connect renewal and exit data with earlier interactions in the customer journey to identify patterns that lead to churn. This makes it possible to understand whether a decision to leave is sudden or the result of issues that have built up over time, and to use those insights to make better decisions going forward. By putting exit into context, it becomes clearer what led to the outcome and what improvements can reduce future churn.

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EX Journeys

Talent

The early employee journey from attraction to onboarding

Talent helps you improve the early stages of the employee experience, from recruitment to onboarding. It provides a clearer understanding of how first impressions, introduction and early engagement impact long-term retention, employer brand and employee success.

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You track the experience across recruitment and onboarding using a consistent methodology that highlights what works and where friction occurs. The insights are brought together in a clear structure that helps HR and leadership improve expectations, introduction and early development.

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Performance

The recurring processes that drive development and performance

Performance helps you improve the recurring processes that influence motivation, clarity and day-to-day performance. It is designed for organizations that want to strengthen the quality of conversations, follow-ups and continuous development.

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You follow key moments such as performance reviews and compensation discussions to understand how they are experienced and what value they actually create. This provides a shared foundation for improving feedback, expectations and performance across the organization.

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Culture

The everyday experience of culture, belonging and collaboration

Culture helps you understand how employees experience belonging, inclusion and collaboration in their daily work. It makes it easier to track the factors that shape engagement and culture in real time, not just in annual surveys.

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You follow thematic areas and recurring signals in the employee experience, such as inclusion and collaboration. The results are collected in a shared view that helps identify patterns, prioritize initiatives and track development over time.

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Leadership

How leadership is experienced and shapes the organization in practice

Leadership helps you strengthen leadership quality and understand how it is perceived by employees. It provides better insight into how leadership impacts engagement, direction and trust across the organization.

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You track leadership-related aspects of the employee experience, for example through 360 feedback and targeted initiatives. This makes it easier to understand how leadership affects motivation, collaboration and development, and provides a clear basis for improvement.

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Change

The employee experience during periods of change and transformation

Change helps you understand how employees experience organizational change. It supports you in periods where clarity, involvement and trust are critical for successful transformation.

You follow the experience during organizational changes and other major shifts that affect everyday work. This provides a clearer understanding of reactions, risks and communication needs throughout the change process.

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Alumni

The relationship at exit and the value beyond employment

Alumni helps you capture learnings from employee exits and maintain valuable relationships beyond employment. It gives you insight into why employees leave and how offboarding impacts your employer brand.

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You track exit and alumni as two connected parts of the same relationship. This creates a more long-term perspective on retention, offboarding and employer branding, and helps turn insights into improvements across the employee journey.

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Projects

The experience in projects, initiatives and temporary efforts

Projects helps you follow up on projects, kick-offs and key initiatives that shape the employee experience in the moment. It is ideal when you want to capture feedback quickly and turn it into immediate improvements.

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You use the same methodology as in other journeys to follow up on specific initiatives that fall outside the regular annual cycle. This creates a structured way to collect feedback, understand outcomes and improve future efforts with greater precision.

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In the Kvara platform 

CES, CSAT, NPS

Selectable metrics that make it possible to measure experience, satisfaction, and advocacy based on purpose and context.

Collection Methods

Collect feedback via email, SMS, web link, or QR code — tailored to target audience and context to ensure high response rates.

Custom Questions

Add your own questions and focus areas that reflect your business, processes, and what you want to follow up on.

Branding

Customize surveys and interfaces with your colors, logo, and tone of voice so the experience feels like a natural part of your brand.

Multiple Languages

Manage multiple languages and local versions to reach different target groups in an inclusive and consistent way.

Custom Domain

Send surveys from your own domain, for example info@company.com, to increase recognition and trust among recipients.

AI-based Analysis

Identifies patterns, anomalies, and drivers in the feedback to clarify what has the greatest impact on experience and business outcomes.

Real-time Data

Provides access to up-to-date results that refresh continuously, enabling action when insights are most relevant.

Role-based Views

Customized dashboards that ensure the right person sees the right information based on responsibility and role.

Reporting & Visualization

Clear presentation of results in dashboards and reports that simplify follow-up, dialogue, and decision-making.

Comparisons & Trends

Enables tracking over time, comparisons between teams and units, and analysis against relevant benchmarks.

Prioritization Support

Helps the organization focus on the right improvement areas based on impact, risk, and potential.

Closed-loop Management

Support for responding to respondents, managing dissatisfaction, and ensuring feedback leads to concrete actions.

Case & Action Management

Enables assigning responsibility, tracking status, and ensuring actions are implemented and followed up.

Automated Distribution

Trigger-based messages via email, SMS, QR, web, or app that capture feedback close to the experience.

Integrations

Connections to CRM, case management, HR systems, and other data sources for seamless and automated workflows.

Data Enrichment

Ability to combine feedback with operational data for deeper analysis and more relevant insights.

Multilingual Support

Support for multiple languages in both collection and analysis, tailored for organizations with international or diverse target groups.

Security & Data Protection

High security standards with clear access control and full GDPR compliance.

Methodology Support & Best Practices

Access to proven methods, recommendations, and ways of working that strengthen the quality of your CX efforts.

Support & Customer Support

Access to specialists who assist with both technical questions and how to use the platform to create real value.

Questions & Answers

Kvara is a platform for measuring, understanding, and improving customer experiences across the entire customer journey. It collects feedback at the right moment, analyzes the results, and supports the organization in acting on insights — continuously and data-driven.

Kvara supports several established metrics such as CES, CSAT, and NPS. The choice of metric is tailored to purpose, target audience, and touchpoint to ensure relevant and comparable results.

Yes. Kvara supports both transactional measurements at specific touchpoints and relational measurements that track the long-term customer relationship over time.

Results are updated in real time. This means feedback becomes available immediately after it is collected, making it possible to act quickly on both positive and negative experiences.

The platform combines analytics, AI support, and visualization to highlight what has the greatest impact on customer experience and business performance. This makes it easier to prioritize initiatives that truly make a difference.

Closed loop means you can follow up with customers who have provided feedback, manage dissatisfaction, and track actions taken. This ensures that feedback leads to action — not just insights.

Yes. Kvara can be integrated with systems such as CRM, case management, and HR platforms to automate workflows and enrich feedback with relevant operational data.

Yes. The platform is built to support both small and large organizations, with functionality for multiple roles, teams, languages, and structures.

Kvara is built with high security standards, clear access control, and full GDPR compliance. All handling of feedback and personal data is managed in a secure and controlled way.

Yes. In addition to the platform, Kvara provides methodology support, best practices, and access to specialists who help you turn insights into meaningful improvement work.