A flexible platform
Kvara
PopularA flexible setup — built on a platform designed to grow with you
Most organizations start with a needs-based setup of Kvara. We take the time to understand your situation, your goals, and how you want to work — and then propose a setup that delivers impact from day one and evolves alongside your business. Our teams stay with you over time, supporting continuous improvement and development.
Ready-made packages
In the Kvara platform
Selectable metrics that make it possible to measure experience, satisfaction, and advocacy based on purpose and context.
Collect feedback via email, SMS, web link, or QR code — tailored to target audience and context to ensure high response rates.
Add your own questions and focus areas that reflect your business, processes, and what you want to follow up on.
Customize surveys and interfaces with your colors, logo, and tone of voice so the experience feels like a natural part of your brand.
Manage multiple languages and local versions to reach different target groups in an inclusive and consistent way.
Send surveys from your own domain, for example info@company.com, to increase recognition and trust among recipients.
Identifies patterns, anomalies, and drivers in the feedback to clarify what has the greatest impact on experience and business outcomes.
Provides access to up-to-date results that refresh continuously, enabling action when insights are most relevant.
Customized dashboards that ensure the right person sees the right information based on responsibility and role.
Clear presentation of results in dashboards and reports that simplify follow-up, dialogue, and decision-making.
Enables tracking over time, comparisons between teams and units, and analysis against relevant benchmarks.
Helps the organization focus on the right improvement areas based on impact, risk, and potential.
Support for responding to respondents, managing dissatisfaction, and ensuring feedback leads to concrete actions.
Enables assigning responsibility, tracking status, and ensuring actions are implemented and followed up.
Trigger-based messages via email, SMS, QR, web, or app that capture feedback close to the experience.
Connections to CRM, case management, HR systems, and other data sources for seamless and automated workflows.
Ability to combine feedback with operational data for deeper analysis and more relevant insights.
Support for multiple languages in both collection and analysis, tailored for organizations with international or diverse target groups.
Access to proven methods, recommendations, and ways of working that strengthen the quality of your CX efforts.
Access to specialists who assist with both technical questions and how to use the platform to create real value.
Questions & Answers
Kvara is a platform for measuring, understanding, and improving customer experiences across the entire customer journey. It collects feedback at the right moment, analyzes the results, and supports the organization in acting on insights — continuously and data-driven.
Kvara supports several established metrics such as CES, CSAT, and NPS. The choice of metric is tailored to purpose, target audience, and touchpoint to ensure relevant and comparable results.
Yes. Kvara supports both transactional measurements at specific touchpoints and relational measurements that track the long-term customer relationship over time.
Results are updated in real time. This means feedback becomes available immediately after it is collected, making it possible to act quickly on both positive and negative experiences.
The platform combines analytics, AI support, and visualization to highlight what has the greatest impact on customer experience and business performance. This makes it easier to prioritize initiatives that truly make a difference.
Closed loop means you can follow up with customers who have provided feedback, manage dissatisfaction, and track actions taken. This ensures that feedback leads to action — not just insights.
Yes. Kvara can be integrated with systems such as CRM, case management, and HR platforms to automate workflows and enrich feedback with relevant operational data.
Yes. The platform is built to support both small and large organizations, with functionality for multiple roles, teams, languages, and structures.
Kvara is built with high security standards, clear access control, and full GDPR compliance. All handling of feedback and personal data is managed in a secure and controlled way.
Yes. In addition to the platform, Kvara provides methodology support, best practices, and access to specialists who help you turn insights into meaningful improvement work.