On-site measurement with TouchPoint™

On-site measurement with Kvara TouchPoint™ captures customer experiences instantly. Using Bosstab stands and tablets from Apple or Samsung, we deliver an automated, frictionless solution.

On-site Measurement

Why on-site measurement?

Fast feedback. Faster improvements.

When customers share feedback on-site, you gain a more authentic, precise, and actionable view of their experience. The result is higher quality in every interaction — and an organization that responds faster when something is off.

On-site measurement helps you:

  • capture spontaneous reactions in real time
  • identify issues before they turn into complaints
  • track trends across days, weeks, and seasons
  • improve the customer journey in physical environments
  • strengthen culture and accountability within teams

In short: you get closer to the truth — and can act faster.

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[ Kvara TouchPoint™ ]

How our on-site measurement works.

Step 1

Set up your TouchPoint™

Choose a table, wall, or floor stand from Bosstab — stable designs for public environments. The solution is secure, durable, and sleek enough for retail, reception areas, or facilities. A smooth installation gets you up and running quickly.

Choose a table, wall, or floor stand from Bosstab — stable designs for public environments. The solution is secure, durable, and sleek enough for retail, reception areas, or facilities. A smooth installation gets you up and running quickly.

Step 2

Collect feedback instantly

A single tap. An emoji. A short question. It’s quick and effortless for the visitor. That’s why response rates are high — and you get honest feedback while the experience is still fresh and relevant.

A single tap. An emoji. A short question. It’s quick and effortless for the visitor. That’s why response rates are high — and you get honest feedback while the experience is still fresh and relevant.

Step 3

Track results in real time

All responses flow automatically into the Kvara portal and update continuously. You can monitor performance by location and time, spot patterns, and identify deviations. Insights are always up to date and ready to act on.

All responses flow automatically into the Kvara portal and update continuously. You can monitor performance by location and time, spot patterns, and identify deviations. Insights are always up to date and ready to act on.

Step 4

Act on insights immediately

Managers and employees receive clear signals from their own operations — not from a generic report. If you spot a negative trend, you can act the same day and adjust ways of working before small issues grow bigger.

Managers and employees receive clear signals from their own operations — not from a generic report. If you spot a negative trend, you can act the same day and adjust ways of working before small issues grow bigger.

Design, stability, and functionality in perfect balance.

We’ve selected hardware built for public environments, offering the right ergonomics and blending naturally into the space — not standing out as a distracting tech device.

On-site measurement, where needed:

  • Table stands – Perfect for checkouts, receptions, and service desks.
  • Wall mounts – Ideal when floor space is limited.
  • Floor stands – Our most popular category.
  • Tablets – From Apple or Samsung. You choose.

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[ software & hardware ]

Kvara TouchPoint™ & the Kvara Platform

Unlike other providers, you don’t just get the software or the hardware. You get the full Kvara platform — in an entry version optimized for on-site measurement.

With Kvara, you get:

  • real-time results by location
  • trends and deviations
  • automatic AI analysis of open-text responses
  • recommended actions
  • the ability to track teams and units

You can measure:

  • 1–5 satisfaction
  • “How was your visit?”
  • “Did you receive help today?”
  • NPS (recommendation)
  • Yes/no + follow-up question

Suitable for:

  • Retail stores & chains
  • Events & trade shows
  • Receptions
  • Gyms & fitness centers
  • Workplaces

Questions & Answers

On-site measurement means collecting customer feedback directly at the physical location where the experience takes place — for example in a store, reception, facility, or showroom. Customers provide their feedback within seconds, while the experience is still fresh.

A TouchPoint™ is placed where customer traffic is highest. Visitors respond with a simple tap or emoji to a short question. The results are automatically sent to the Kvara portal, where they update in real time and can be tracked by location and time.

On-site measurement is ideal for businesses with physical customer interactions, such as retail, gyms, hotels, public services, and car dealerships. It is especially valuable when you want to understand the experience in the moment and act quickly.

Traditional surveys are often sent by email afterward. On-site measurement captures the customer’s spontaneous experience directly on location, resulting in higher response rates and more relevant insights.

Results are continuously updated in real time. This allows managers and teams to spot trends the same day and take action before minor issues grow into larger problems.

Yes. The TouchPoint™ solution is designed for public environments with stable and secure stands from Bosstab. It is robust enough for daily use and easy to maintain.