When you understand what people experience, it becomes easier to create change. Our platform helps organizations turn insights into action — so understanding becomes value, every day.
Stronger customer and employee relationships.
[ why we exist ]
We believe in the power of customer insight.
Measurement alone creates no value. Understanding does — and how it’s used. With Kvara, you collect voices, analyze patterns, and turn insights into concrete decisions. Our platform helps organizations grow by building a culture around understanding, not reports.
[ WHAT WE DO ]
We create value across the entire customer journey.
Working with customer experience is not about a campaign or a project — it’s about a rhythm. Kvara supports the full cycle in the following steps, ensuring that every insight leads to action, loyalty, and business value.
Kvara makes it easy to collect experiences and feedback at the right moment, across any channel — for example through surveys, email, chats, or meetings.
Kvara brings all feedback into one unified view and makes it clear what drives experience, engagement, and recommendation.
By tracking feedback over time, Kvara creates learning within the organization and makes it easy to see what works and what needs to improve.
Kvara makes it easy to turn insights into action, prioritize the right initiatives, and follow up with customers and employees.
With the right measurement points, Kvara helps you identify early signals of risks and opportunities — before they become business-critical.
When insights are used in everyday work, Kvara creates stronger relationships, higher engagement, and long-term, sustainable growth.
[ how we do it ]
A platform that creates real value.
Many collect feedback. Few work with it in a structured way. Kvara is the platform that helps you turn insights from customers and employees into clear priorities, stronger relationships, and long-term profitability.
Feedback that drives real change
Insights should not get stuck in presentations or reports. Kvara creates a clear structure where feedback is captured, assigned to the right owner, and followed up over time. This ensures improvements are implemented in practice and that experience management becomes an active part of business development.
Customers and employees in the same platform
Strong customer relationships are closely linked to engaged employees. Kvara brings both perspectives together in one unified structure, providing better visibility, clearer priorities, and more cohesive development across the entire organization.
Focused on loyalty and long-term growth
By identifying risks early and tracking progress over time, you gain a solid foundation for decision-making. This strengthens loyalty, reduces churn, and contributes to more predictable and sustainable revenue growth.
For executives, managers, and teams
Leadership gains a clear decision-making foundation linked to business goals and development. Managers and teams get practical tools to act in their daily work. Kvara creates value both strategically and operationally, making experience management relevant at every level.
Why organizations choose Kvara
Kvara is a Nordic partner with close customer dialogue and high accessibility. At the same time, our platform is built to support multiple languages, large organizations, and complex structures. We operate our AI and our solution with high standards for security, data protection, and GDPR compliance.
Through continuous measurement in both CX and EX, we create comparisons over time, between teams, and against relevant industries. This allows you not only to see how you are developing — but also how you perform in relation to others.
Kvara is more than a survey tool. We combine technology, established metrics such as NPS and eNPS, and a clear framework for turning feedback into action. You get support throughout the entire cycle: Listen, Understand, and Act.
Kvara AI™ identifies patterns, deviations, and the drivers behind loyalty and engagement. Instead of drowning in data, you get clear recommendations on what has the greatest business impact — and what to act on first.
The right person sees the right data in real time. Managers, team leaders, and frontline employees get access to their own results and tools to “close the loop.” This creates accountability, momentum, and a culture where feedback leads to concrete change.
By measuring at the right moment — for example after a purchase, customer interaction, onboarding, or employee review — you gain an early warning system. You can reduce churn, strengthen advocacy, and develop both customer and employee relationships over time.
Insights from Kvara
More insights
Ca 3 min
We are Kvara
Quicksearch is becoming Kvara. The name change is part of a broader strategic shift, clarifying our focus on Customer Experience (CX) and Employee Experience (EX) — and how together they drive long-term value for organizations. At the same time, Kvara marks the beginning of the next development phase of our platform, with major updates planned for 2026 to make insights even more actionable, accessible, and business-driven.
February 26, 2026
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Ca 3 min
Kvara AI™ — intelligence that strengthens your work
AI has quickly become a natural part of many organizations. At the same time, many face the same question: how do we use AI in a way that truly creates value — without compromising security, quality, or human judgment?
February 25, 2026
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Ca 6 min
TouchPoint and Touch&Tell Become Kvara TouchPoint
We are now bringing TouchPoint and Touch&Tell into the Kvara platform and launching Kvara TouchPoint. This strategic step creates a clearer, more unified solution, stronger analytical capabilities, and better conditions for working consistently with feedback across the entire customer and employee journey.
February 17, 2026
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