Why We Created NPS Calculator
How do you actually know if an NPS score is good or bad? What does the number really say about customer experience and loyalty? Those were the questions that led to the creation of npscalculator.com, an initiative from Kvara designed to make customer insight, loyalty and feedback easier to understand and more accessible to more businesses.
Kvara becomes even more complete with the launch of Kvara TouchPoint™
Customer and employee experiences are shaped in moments. A support interaction. A visit. A purchase. A meeting. A conversation. These touchpoints often determine how people perceive an organization, whether they choose to stay loyal and whether they are willing to recommend the experience to others.
We are Kvara
Quicksearch is becoming Kvara. The name change is part of a broader strategic shift, clarifying our focus on Customer Experience (CX) and Employee Experience (EX) — and how together they drive long-term value for organizations. At the same time, Kvara marks the beginning of the next development phase of our platform, with major updates planned for 2026 to make insights even more actionable, accessible, and business-driven.
Kvara AI™ — intelligence that strengthens your work
Kvara AI™ is our way of making feedback data easier to understand, more actionable, and simpler to work with in everyday operations. The AI capabilities are not a separate tool, but an integrated part of the platform — developed to strengthen the work with CX and EX. The goal is simple: to help organizations understand more quickly what customers and employees are actually saying and what should be done about it.
TouchPoint and Touch&Tell Become Kvara TouchPoint
We are now bringing TouchPoint and Touch&Tell into the Kvara platform and launching Kvara TouchPoint. This strategic step creates a clearer, more unified solution, stronger analytical capabilities, and better conditions for working consistently with feedback across the entire customer and employee journey.
Closed Loop Feedback in practice
Collecting customer feedback is standard practice for most organizations today. But actually following up and acting on it is far less common. Closed Loop Feedback is about taking the next step — not letting insights remain in a report, but using them to strengthen the relationship in real time. It’s only when the loop is closed that feedback creates real business value.
How CX and EX connect — and create synergy
Customer Experience and Employee Experience are often run as separate initiatives — and that can work well. At the same time, there is a clear connection between how employees experience their daily work and how customers experience the organization. When CX and EX are aligned, synergies emerge that strengthen culture, processes, and business performance over time.
What is Customer Experience and why is it business-critical in 2026?
Customer Experience, or CX, has for many years been a term often mentioned but rarely fully understood. For some, it has meant service; for others, brand or customer satisfaction. Today, in 2026, Customer Experience is something else entirely. It is a business-critical discipline that fundamentally impacts growth, profitability, and competitiveness. The question is no longer whether customer experience matters — but how effectively organizations work with it in practice.
How customer insights become real value in practice
Most organizations today collect customer feedback. Fewer use it systematically to create business value. The difference is not in the amount of data — but in how structured the approach is. When customer insights move through the entire process, from listening to action and development, real impact is created. Here’s how it works in practice.