That is why we are now bringing TouchPoint and Touch&Tell together within the Kvara platform and launching Kvara TouchPoint™.
This is more than a visual update or a technical integration. It is a strategic step toward creating a more connected platform for Customer Experience (CX), Employee Experience (EX) and real time feedback across the entire customer and employee journey.
From isolated feedback to a connected experience
Many organizations still work with feedback in separate systems, disconnected reports or isolated measurements.
The challenge is rarely a lack of data.
The challenge is understanding the full picture.
With Kvara TouchPoint™, organizations can work with physical touchpoint measurements as a natural part of the broader feedback ecosystem. This creates:
- a more connected experience
- stronger analytical capabilities
- clearer prioritization
- faster action on feedback
- better understanding across the entire organization
The goal is simple: make it easier to move from feedback to meaningful action.
Why touchpoint measurements matter
The closer feedback is collected to the actual experience, the more valuable it becomes.
Touchpoint measurements help organizations capture emotions, reactions and impressions while they are still fresh. This creates faster learning loops and a clearer understanding of what customers and employees truly experience in everyday interactions.
That can involve:
- customer visits
- support interactions
- receptions and service environments
- healthcare environments
- retail experiences
- internal workplace experiences
- public spaces and service points
By measuring experiences continuously and in real time, organizations gain access to an early warning system for both risks and opportunities.
One platform for CX, EX and TouchPoint
Kvara is built around a simple principle:
Listen. Understand. Act.
Kvara TouchPoint™ strengthens this philosophy by making physical and location based feedback a natural part of the platform alongside:
- Customer Experience (CX)
- Employee Experience (EX)
- eNPS
- customer journeys
- dashboards and analytics
- AI driven insights
- Closed Loop Feedback
This creates a more complete understanding of experiences across the organization and helps teams act faster, smarter and more consistently.
Stronger insights. Better decisions.
One of the biggest advantages of bringing TouchPoint into the Kvara platform is the ability to connect different types of feedback and identify patterns over time.
Instead of looking at isolated measurements, organizations can:
- compare locations and teams
- identify trends
- understand what drives loyalty and satisfaction
- prioritize the actions with the greatest impact
- follow improvements over time
With AI powered analysis and real time dashboards, Kvara helps organizations focus on what actually matters.
A more modern experience
As part of the launch, TouchPoint has also received a completely redesigned and modernized interface for the physical feedback devices themselves.
The new design is built to create:
- a more intuitive experience
- higher engagement
- faster interaction
- a more modern visual identity
The result is a smoother experience for users and better conditions for collecting high quality feedback.
Building the future of feedback
At Kvara, we believe feedback should never become static reports that nobody acts on.
Feedback should create movement.
Learning.
Improvement.
Stronger relationships.
Kvara TouchPoint™ is an important step in that direction and part of our broader vision of building a modern platform where organizations can understand experiences in real time and turn insight into long term value.
Ready to see how it works?
Kvara TouchPoint™ is now part of the Kvara platform.
If you want to understand how real time touchpoint measurements can strengthen customer experience, employee engagement and operational improvement, we would be happy to show you more.
Click the “Book demo” button to get in touch with us and discover how Kvara helps organizations turn feedback into action, loyalty and long term growth.
On-site measurement with Kvara TouchPoint™
For those who want to measure on location, we offer a solution for public environments that blends into the space, not a distracting piece of technology.
Why We Created NPS Calculator
How do you actually know if an NPS score is good or bad? What does the number really say about customer experience and loyalty? Those were the questions that led to the creation of npscalculator.com, an initiative from Kvara designed to make customer insight, loyalty and feedback easier to understand and more accessible to more businesses.
Kvara becomes even more complete with the launch of Kvara TouchPoint™
Customer and employee experiences are shaped in moments. A support interaction. A visit. A purchase. A meeting. A conversation. These touchpoints often determine how people perceive an organization, whether they choose to stay loyal and whether they are willing to recommend the experience to others.
We are Kvara
Quicksearch is becoming Kvara. The name change is part of a broader strategic shift, clarifying our focus on Customer Experience (CX) and Employee Experience (EX) — and how together they drive long-term value for organizations. At the same time, Kvara marks the beginning of the next development phase of our platform, with major updates planned for 2026 to make insights even more actionable, accessible, and business-driven.
Kvara AI™ — intelligence that strengthens your work
Kvara AI™ is our way of making feedback data easier to understand, more actionable, and simpler to work with in everyday operations. The AI capabilities are not a separate tool, but an integrated part of the platform — developed to strengthen the work with CX and EX. The goal is simple: to help organizations understand more quickly what customers and employees are actually saying and what should be done about it.
TouchPoint and Touch&Tell Become Kvara TouchPoint
We are now bringing TouchPoint and Touch&Tell into the Kvara platform and launching Kvara TouchPoint. This strategic step creates a clearer, more unified solution, stronger analytical capabilities, and better conditions for working consistently with feedback across the entire customer and employee journey.
Closed Loop Feedback in practice
Collecting customer feedback is standard practice for most organizations today. But actually following up and acting on it is far less common. Closed Loop Feedback is about taking the next step — not letting insights remain in a report, but using them to strengthen the relationship in real time. It’s only when the loop is closed that feedback creates real business value.
How CX and EX connect — and create synergy
Customer Experience and Employee Experience are often run as separate initiatives — and that can work well. At the same time, there is a clear connection between how employees experience their daily work and how customers experience the organization. When CX and EX are aligned, synergies emerge that strengthen culture, processes, and business performance over time.
What is Customer Experience and why is it business-critical in 2026?
Customer Experience, or CX, has for many years been a term often mentioned but rarely fully understood. For some, it has meant service; for others, brand or customer satisfaction. Today, in 2026, Customer Experience is something else entirely. It is a business-critical discipline that fundamentally impacts growth, profitability, and competitiveness. The question is no longer whether customer experience matters — but how effectively organizations work with it in practice.
How customer insights become real value in practice
Most organizations today collect customer feedback. Fewer use it systematically to create business value. The difference is not in the amount of data — but in how structured the approach is. When customer insights move through the entire process, from listening to action and development, real impact is created. Here’s how it works in practice.