Today, more companies want to work in a data driven way, yet many still experience customer analytics and feedback management as unnecessarily complicated. That is why we do not only build modern solutions for Customer Experience and Employee Experience. We also create tools that help people understand what the numbers actually mean.
A simple tool designed to create understanding
npscalculator.com is built to be fast, simple and educational.
Visitors can instantly calculate their Net Promoter Score and gain a clearer understanding of how recommendation willingness works. For many, it becomes the first time they truly see the connection between customer experience, loyalty and business growth.
But the calculator itself is only the beginning.
The goal is to help businesses better understand:
- how customer feedback can be used strategically
- what drives recommendations
- why some customers become ambassadors while others leave
- how the right insights create stronger business performance
This is not just about calculating a score.It is about understanding the people behind the numbers.
What is NPS?
Net Promoter Score, often shortened to NPS, is one of the world’s most widely used methods for measuring customer loyalty and recommendation willingness.
The method is based on one simple question:
How likely are you to recommend us to a friend or colleague?
Respondents are then divided into three categories:
- Promoters
- Passives
- Detractors
The result provides a clear indication of how customers actually perceive a brand, service or experience.
NPS is used globally because recommendation willingness is often closely connected to customer loyalty, retention and long term growth.
The difference between understanding and improving
npscalculator.com helps companies understand their score.
Kvara helps companies improve it.
That is where the real difference lies.
Most organizations already collect feedback in some form today. The challenge is rarely getting access to data. The challenge is knowing what to do with it.
That is why Kvara develops modern solutions for:
- Customer Experience (CX)
- Employee Experience (EX)
- eNPS and employee engagement
- Touchpoint measurements
- Real time feedback
- Dashboards and analytics
- Closed Loop Feedback
- Customer journey tracking and follow up
We help organizations move from numbers and reports to real improvements, stronger relationships and better experiences.
From feedback to action
At Kvara, we work from a simple principle:
Listen. Understand. Act.
Feedback should not be collected for the sake of collecting it. It should be used to create meaningful change.
That can mean:
- identifying problems early
- understanding why customers leave
- discovering strengths in the customer journey
- increasing employee engagement
- reducing churn
- creating better experiences over time
When the right people receive the right insights at the right time, feedback becomes a powerful driver for growth and improvement.
Why we build open tools
We see npscalculator.com as a natural extension of how Kvara thinks.
We want to make knowledge more accessible.
We want to simplify complex topics.
We want to help more businesses become customer driven and data informed.At the same time, we believe the strongest companies of the future will be the ones that truly understand their customers and employees.
That is why we continue building both smart tools and modern platforms that help organizations create better experiences every single day.
Ready to take the next step?
npscalculator.com helps you understand the fundamentals.
Kvara helps you create real impact.
If you want to work more strategically with customer experience, feedback, eNPS or customer insight, we would be happy to show you how Kvara can help.
Click the “Book demo” button to get in touch with us and discover how Kvara can help you understand, measure and improve customer experience.
Why We Created NPS Calculator
How do you actually know if an NPS score is good or bad? What does the number really say about customer experience and loyalty? Those were the questions that led to the creation of npscalculator.com, an initiative from Kvara designed to make customer insight, loyalty and feedback easier to understand and more accessible to more businesses.
Kvara becomes even more complete with the launch of Kvara TouchPoint™
Customer and employee experiences are shaped in moments. A support interaction. A visit. A purchase. A meeting. A conversation. These touchpoints often determine how people perceive an organization, whether they choose to stay loyal and whether they are willing to recommend the experience to others.
We are Kvara
Quicksearch is becoming Kvara. The name change is part of a broader strategic shift, clarifying our focus on Customer Experience (CX) and Employee Experience (EX) — and how together they drive long-term value for organizations. At the same time, Kvara marks the beginning of the next development phase of our platform, with major updates planned for 2026 to make insights even more actionable, accessible, and business-driven.
Kvara AI™ — intelligence that strengthens your work
Kvara AI™ is our way of making feedback data easier to understand, more actionable, and simpler to work with in everyday operations. The AI capabilities are not a separate tool, but an integrated part of the platform — developed to strengthen the work with CX and EX. The goal is simple: to help organizations understand more quickly what customers and employees are actually saying and what should be done about it.
TouchPoint and Touch&Tell Become Kvara TouchPoint
We are now bringing TouchPoint and Touch&Tell into the Kvara platform and launching Kvara TouchPoint. This strategic step creates a clearer, more unified solution, stronger analytical capabilities, and better conditions for working consistently with feedback across the entire customer and employee journey.
Closed Loop Feedback in practice
Collecting customer feedback is standard practice for most organizations today. But actually following up and acting on it is far less common. Closed Loop Feedback is about taking the next step — not letting insights remain in a report, but using them to strengthen the relationship in real time. It’s only when the loop is closed that feedback creates real business value.
How CX and EX connect — and create synergy
Customer Experience and Employee Experience are often run as separate initiatives — and that can work well. At the same time, there is a clear connection between how employees experience their daily work and how customers experience the organization. When CX and EX are aligned, synergies emerge that strengthen culture, processes, and business performance over time.
What is Customer Experience and why is it business-critical in 2026?
Customer Experience, or CX, has for many years been a term often mentioned but rarely fully understood. For some, it has meant service; for others, brand or customer satisfaction. Today, in 2026, Customer Experience is something else entirely. It is a business-critical discipline that fundamentally impacts growth, profitability, and competitiveness. The question is no longer whether customer experience matters — but how effectively organizations work with it in practice.
How customer insights become real value in practice
Most organizations today collect customer feedback. Fewer use it systematically to create business value. The difference is not in the amount of data — but in how structured the approach is. When customer insights move through the entire process, from listening to action and development, real impact is created. Here’s how it works in practice.