Bringing Even More Together in the Kvara Platform
For many years, TouchPoint and Touch&Tell have helped organizations capture experiences in the right moment — close to the customer, close to the employee, and close to what is actually happening in the business.
Now, we are taking the next step.
TouchPoint and Touch&Tell are moving into the Kvara platform under a new shared name: Kvara TouchPoint. This means that functionality, data, and ways of working are now brought together into one unified solution — alongside the other parts of Kvara.
This is more than a name change. It is a strategic consolidation.
From Standalone Tools to a Unified Platform
TouchPoint has long been the hub for transactional feedback — measuring where it matters most. After a customer meeting. After a delivery. After onboarding. After a support case.
Touch&Tell has made it easy to collect fast, direct feedback via QR codes, on-site devices, or short pulse-style dialogues.
By bringing these together within Kvara, you gain:
- A shared data model
- A single sign-on experience
- A unified structure for analysis and action
- A clearer link between relationship, touchpoint, and business impact
This means feedback no longer lives in silos — it becomes part of your overall decision-making foundation.
The Same Strength — A Clearer Whole
Everything that made TouchPoint and Touch&Tell valued remains:
- Automated flows
- Real-time data
- Closed-loop capabilities
- The ability to measure NPS, CSAT, and CES
- Flexible distribution via email, SMS, QR, embedded formats, and more
The difference is that everything is now fully integrated into Kvara.
This makes it easier to work consistently across the entire customer or employee journey — from first interaction to long-term relationship.
New User Interface Launching in 2026
In the second half of 2026, we will also launch a completely new, modern user interface for the entire platform.
The new UI will offer:
- Dark and light modes
- Improved navigation
- Clearer visualizations
- Faster overview and access to insights
- A more intuitive user experience
The interface is designed to meet the needs of professional users — leadership teams, HR, CX leaders, and operational managers — who need to understand, prioritize, and act without friction.
What Does This Mean for You?
For existing customers, this means:
- No functionality disappears
- Existing measurements continue to run
- Gradual access to the new structure
- A clearer and more powerful whole over time
For new customers, it means an even more complete platform from day one.
A Clearer Offering
As TouchPoint becomes Kvara TouchPoint, we are bringing our entire offering together under one unified name.
This makes it easier to understand what we do — and even easier to use feedback as a strategic tool.
We continue to help organizations:
- Listen where it matters most
- Understand what drives loyalty and engagement
- Act before it is too late
Now, we do it in an even more integrated and cohesive way.
Want to learn more about Kvara TouchPoint?
If you would like to understand how this change affects your organization — or how you can use Kvara TouchPoint in your business — you are warmly welcome to get in touch. We would be happy to tell you more.
On-site measurement with Kvara TouchPoint™
For those who want to measure on location, we offer a solution for public environments that blends into the space — not a distracting piece of technology.
Why We Created NPS Calculator
How do you actually know if an NPS score is good or bad? What does the number really say about customer experience and loyalty? Those were the questions that led to the creation of npscalculator.com, an initiative from Kvara designed to make customer insight, loyalty and feedback easier to understand and more accessible to more businesses.
Kvara becomes even more complete with the launch of Kvara TouchPoint™
Customer and employee experiences are shaped in moments. A support interaction. A visit. A purchase. A meeting. A conversation. These touchpoints often determine how people perceive an organization, whether they choose to stay loyal and whether they are willing to recommend the experience to others.
We are Kvara
Quicksearch is becoming Kvara. The name change is part of a broader strategic shift, clarifying our focus on Customer Experience (CX) and Employee Experience (EX) — and how together they drive long-term value for organizations. At the same time, Kvara marks the beginning of the next development phase of our platform, with major updates planned for 2026 to make insights even more actionable, accessible, and business-driven.
Kvara AI™ — intelligence that strengthens your work
Kvara AI™ is our way of making feedback data easier to understand, more actionable, and simpler to work with in everyday operations. The AI capabilities are not a separate tool, but an integrated part of the platform — developed to strengthen the work with CX and EX. The goal is simple: to help organizations understand more quickly what customers and employees are actually saying and what should be done about it.
TouchPoint and Touch&Tell Become Kvara TouchPoint
We are now bringing TouchPoint and Touch&Tell into the Kvara platform and launching Kvara TouchPoint. This strategic step creates a clearer, more unified solution, stronger analytical capabilities, and better conditions for working consistently with feedback across the entire customer and employee journey.
Closed Loop Feedback in practice
Collecting customer feedback is standard practice for most organizations today. But actually following up and acting on it is far less common. Closed Loop Feedback is about taking the next step — not letting insights remain in a report, but using them to strengthen the relationship in real time. It’s only when the loop is closed that feedback creates real business value.
How CX and EX connect — and create synergy
Customer Experience and Employee Experience are often run as separate initiatives — and that can work well. At the same time, there is a clear connection between how employees experience their daily work and how customers experience the organization. When CX and EX are aligned, synergies emerge that strengthen culture, processes, and business performance over time.
What is Customer Experience and why is it business-critical in 2026?
Customer Experience, or CX, has for many years been a term often mentioned but rarely fully understood. For some, it has meant service; for others, brand or customer satisfaction. Today, in 2026, Customer Experience is something else entirely. It is a business-critical discipline that fundamentally impacts growth, profitability, and competitiveness. The question is no longer whether customer experience matters — but how effectively organizations work with it in practice.
How customer insights become real value in practice
Most organizations today collect customer feedback. Fewer use it systematically to create business value. The difference is not in the amount of data — but in how structured the approach is. When customer insights move through the entire process, from listening to action and development, real impact is created. Here’s how it works in practice.