Bringing Even More Together in the Kvara Platform
For many years, TouchPoint and Touch&Tell have helped organizations capture experiences in the right moment — close to the customer, close to the employee, and close to what is actually happening in the business.
Now, we are taking the next step.
TouchPoint and Touch&Tell are moving into the Kvara platform under a new shared name: Kvara TouchPoint. This means that functionality, data, and ways of working are now brought together into one unified solution — alongside the other parts of Kvara.
This is more than a name change. It is a strategic consolidation.
From Standalone Tools to a Unified Platform
TouchPoint has long been the hub for transactional feedback — measuring where it matters most. After a customer meeting. After a delivery. After onboarding. After a support case.
Touch&Tell has made it easy to collect fast, direct feedback via QR codes, on-site devices, or short pulse-style dialogues.
By bringing these together within Kvara, you gain:
- A shared data model
- A single sign-on experience
- A unified structure for analysis and action
- A clearer link between relationship, touchpoint, and business impact
This means feedback no longer lives in silos — it becomes part of your overall decision-making foundation.
The Same Strength — A Clearer Whole
Everything that made TouchPoint and Touch&Tell valued remains:
- Automated flows
- Real-time data
- Closed-loop capabilities
- The ability to measure NPS, CSAT, and CES
- Flexible distribution via email, SMS, QR, embedded formats, and more
The difference is that everything is now fully integrated into Kvara.
This makes it easier to work consistently across the entire customer or employee journey — from first interaction to long-term relationship.
New User Interface Launching in 2026
In the second half of 2026, we will also launch a completely new, modern user interface for the entire platform.
The new UI will offer:
- Dark and light modes
- Improved navigation
- Clearer visualizations
- Faster overview and access to insights
- A more intuitive user experience
The interface is designed to meet the needs of professional users — leadership teams, HR, CX leaders, and operational managers — who need to understand, prioritize, and act without friction.
What Does This Mean for You?
For existing customers, this means:
- No functionality disappears
- Existing measurements continue to run
- Gradual access to the new structure
- A clearer and more powerful whole over time
For new customers, it means an even more complete platform from day one.
A Clearer Offering
As TouchPoint becomes Kvara TouchPoint, we are bringing our entire offering together under one unified name.
This makes it easier to understand what we do — and even easier to use feedback as a strategic tool.
We continue to help organizations:
- Listen where it matters most
- Understand what drives loyalty and engagement
- Act before it is too late
Now, we do it in an even more integrated and cohesive way.
Want to learn more about Kvara TouchPoint?
If you would like to understand how this change affects your organization — or how you can use Kvara TouchPoint in your business — you are warmly welcome to get in touch. We would be happy to tell you more.
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